1.1 k33 ("we," "us," "our," or "the Company") operates the online casino and sports betting platform accessible at k33.biz. As part of delivering our services to players in Pakistan and other jurisdictions, we process personal data in accordance with applicable data protection principles.
1.2 This Privacy Policy applies to all personal data collected through k33.biz, including during the account registration process, during the use of platform features, and through communications between users and k33 customer support.
1.3 We are committed to handling your personal data with care, transparency, and in accordance with the principles of data minimisation, purpose limitation, accuracy, and security.
2.1 Registration Data: When you create a k33 account, we collect your full legal name, date of birth, residential address, email address, Pakistani mobile number, and where required for KYC purposes, copies of government-issued identification documents such as your CNIC or passport.
2.2 Financial Data: To process deposits and withdrawals, k33 collects payment account details including JazzCash account numbers, Easypaisa wallet IDs, bank account information (HBL, UBL, Meezan Bank, Bank Alfalah), and card details where card payments are used. We do not store full card numbers on our own servers — card data is handled by our PCI-DSS compliant payment processors.
2.3 Transactional Data: We maintain records of all deposits, withdrawals, bets placed, games played, and bonus transactions associated with your k33 account. This data is essential for account management, dispute resolution, and regulatory compliance.
2.4 Technical Data: We automatically collect device information, IP address, browser type, operating system, session duration, and clickstream data when you access k33.biz. This data helps us maintain platform security and improve user experience.
2.5 Communications Data: When you contact k33 support via live chat or email, we retain records of the content of those communications for customer service quality assurance and dispute resolution purposes.
2.6 Responsible Gaming Data: If you set deposit limits, session controls, or apply for self-exclusion, k33 records these preferences and applies them to your account. This data is treated with the highest level of sensitivity.
3.1 k33 uses the personal data described above for the following purposes:
4.1 k33 processes your personal data on the following legal bases:
5.1 k33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.
5.2 k33 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
5.3 All third parties with whom k33 shares personal data are contractually required to handle such data securely and only for the specific purposes for which it was shared.
6.1 k33.biz uses cookies and similar tracking technologies to maintain session state, remember user preferences, and collect analytical data about platform usage.
6.2 Essential cookies are required for k33 to function correctly, including maintaining your logged-in session and applying security measures. These cannot be disabled without affecting your ability to use k33.
6.3 Analytical cookies help k33 understand how Pakistani players use the platform, which pages are most visited, and where technical issues may occur. This data is aggregated and anonymised.
6.4 You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some k33 features.
7.1 k33 retains personal data for as long as your account remains active, and for a period of at least five (5) years following account closure, in accordance with applicable AML and financial record-keeping requirements.
7.2 Responsible gaming records, including self-exclusion history, are retained for a minimum of seven (7) years to support regulatory compliance and to prevent the re-registration of excluded players.
7.3 Communications data is retained for a period of three (3) years from the date of the communication, unless required for ongoing dispute resolution.
7.4 Where data is no longer required and the applicable retention period has elapsed, k33 will securely delete or anonymise such data.
8.1 k33 implements industry-standard security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and k33.biz, encrypted storage of sensitive data at rest, role-based access controls limiting internal access to personal data on a need-to-know basis, regular security audits and penetration testing, and two-factor authentication available to all k33 account holders.
8.2 While k33 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your k33 account credentials and for notifying k33 immediately if you suspect unauthorised access to your account.
8.3 In the event of a data breach that is likely to result in a risk to your rights, k33 will notify affected users without undue delay in accordance with applicable data breach notification requirements.
9.1 Subject to applicable law and certain regulatory exceptions, k33 account holders have the following rights in relation to their personal data:
9.2 To exercise any of these rights, please contact k33 support via live chat or at the email address published in the Contact section below. k33 will respond to all data rights requests within 30 days.
9.3 Please note that certain data rights requests may be subject to identity verification before k33 acts upon them, to protect the security of account holders.
10.1 k33 does not knowingly collect personal data from individuals under 18 years of age. k33.biz is strictly an adults-only platform. Any account found to belong to a minor will be immediately suspended, personal data will be deleted (subject to any regulatory reporting obligations), and the matter will be escalated as required by applicable law.
10.2 If you believe a minor has created a k33 account, please contact k33 support immediately.
11.1 k33 may transfer personal data to countries outside Pakistan for processing by third-party service providers described in Section 5. Where such transfers occur, k33 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with recognised international standards.
12.1 k33 reserves the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to registered users via the email address on file. Continued use of k33 following the publication of a revised Privacy Policy constitutes acceptance of the changes.
13.1 If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by k33, please contact the k33 Data team via the 24/7 live chat function on k33.biz.
13.2 Contact email: support at k33.biz
Privacy At a Glance
Every data exchange between your browser and k33.biz is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks and financial institutions.
k33 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used exclusively for delivering and improving k33 services.
k33 honours data access, rectification, erasure, and portability requests. Contact support to exercise any of your data rights — responses are issued within 30 days.
Card and wallet payment data is processed exclusively by PCI-DSS compliant payment partners. k33 does not store full card numbers on its own infrastructure.
k33 retains data only as long as required by law and operational necessity. Once retention periods expire, data is securely deleted or anonymised in line with this Policy.
Two-factor authentication, automatic session timeouts, and password encryption ensure your k33 account and personal data remain protected even if your device is compromised.
Your data is protected. Your payments are secure. Now it's time to enjoy PSL cricket betting, live casino, and 500+ slots — all in PKR, all at k33.
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